Refund policy

Return & Refund Policy

Effective Date: September 14, 2026

At Quality Store Front, we want you to be satisfied with your purchase. If you receive an eligible product and need to return it, you may request a return within 7 days of receiving your order, subject to the conditions below.

1. 7-Day Return Policy

Customers can request a return or exchange within 7 days from the date the order is delivered.

After the 7-day period has passed, we may not be able to accept the return or exchange.

2. Eligible Reasons for Return

A return may be accepted if:

You received the wrong product.
The product is defective or damaged upon delivery.
The product has a manufacturing defect.
The product received is significantly different from the product ordered.

Customers should contact us as soon as possible after receiving the order if there is an issue.

3. Return Conditions

To be eligible for a return, the product must:

Be unused and unworn.
Be unwashed.
Be in its original condition.
Have the original packaging, tags, and accessories where applicable.
Not have been altered, damaged, stained, or otherwise used by the customer.

We reserve the right to refuse a return if the product does not meet these conditions.

4. Products That May Not Be Eligible

The following products may not be eligible for return or refund:

Sale or clearance items, unless received damaged or incorrect.
Customized or personalized products.
Products that have been worn, washed, altered, or damaged by the customer.
Products returned after the 7-day return period.
Items without original tags or packaging where these are required for return.

5. Return Request

To request a return, please contact Quality Store Front within 7 days of receiving your order.

Please provide:

Order number
Customer name
Contact number
Reason for return
Clear photographs/videos of the product if the item is damaged, defective, or incorrect

Our team will review the request and inform you whether the return is approved.

6. Return Shipping

If the product is returned because we sent the wrong item or the product arrived damaged or defective, Quality Store Front may arrange or cover the applicable return shipping cost.

For other approved returns, the customer may be responsible for return shipping charges.

Return shipping arrangements must be confirmed with our customer service team before sending the product back.

7. Refund Policy

Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed through the applicable payment/refund method.

Refund processing time may vary depending on the payment method or financial institution.

8. Cash on Delivery Orders

For Cash on Delivery orders, refund arrangements will be communicated by our customer service team after the returned product has been received and approved.

Customers may be asked to provide accurate information required to process the refund.

9. Exchange

Where available, eligible products may be exchanged for another size, color, or product subject to stock availability.

If the requested replacement is unavailable, an eligible refund may be offered according to our policy.

10. Damaged or Incorrect Orders

If you receive a damaged or incorrect product, please contact us promptly after delivery.

We recommend taking photographs or a video of the package and product before using, washing, altering, or disposing of the packaging.

11. Refund Exclusions

Shipping or delivery charges may be non-refundable unless the return is due to an error on our part or the product is defective/damaged, subject to our review.